Questions about Bell Entertainment service?
We've got answers!
Q: What is Bell Entertainment service?
A: Bell Entertainment is an integrated broadband service that uses the power of Internet protocol technology to provide you with both next generation digital television and broadband Internet access.
Q: How is Bell Entertainment service different from cable TV?
A: Bell Entertainment is delivered to your home via your existing telephone line rather than through a traditional cable. It's a new, fully-integrated video and data service that carries standard definition (SD) and high definition (HD) digital television signals over your regular phone line, making it possible to offer television service on a line already coming into your home with little or no change to existing wiring.
Q: Do I need a satellite dish to get Bell Entertainment service?
A: No.
Q: How is Bell Entertainment service different than DSL or cable broadband Internet access?
A: Bell Entertainment is a broadband Internet access service that optimizes the use of fiber-optic cable so it can deliver the ultimate in Internet speed and performance.
Q: Why is there a limit to the number of customers you can accept for Bell Entertainment service in a specific neighborhood?
A: Bell Entertainment service is being introduced in a highly contained beta launch, in order to ensure the highest possible quality of service a certain threshold of accounts in a given location is required at this time.
Q: Do I need to have a Bell Home Phone in order to be eligible for Bell Entertainment service?
A: No
Q: How many TVs can I get Bell Entertainment service for?
A: You can hook up to 4 TVs with Bell Entertainment service depending on your bandwidth qualification. The primary Entertainment Console is included in the package price. Any additional consoles can be rented for a monthly fee of $5. All entertainment consoles are HD ready and support HD programming.
Q: What equipment is included with Bell Entertainment service?
A: The equipment included in the package are a Bell Entertainment console, a wireless gateway and a remote control. Highly-trained Home Entertainment Specialists will deliver and install everything you need. In some homes, additional equipment may be needed.
Q: What will the wiring of the equipment look like?
A: While each configuration is different depending on the number of TVs you have in your home, our certified Home Entertainment Specialists will use the existing coax wiring in your home and provide a minimally disruptive set-up during the professional installation appointment.
Q: I don't have an HDTV yet. Can I watch digital TV even though I do not have a high definition television?
A: Yes. The Bell Entertainment console receives a digital signal and then converts it into a format that will work with your conventional television. When you make the leap to HD, just connect your new TV with HDMI or Component cables and enjoy the full viewing pleasure of your HD programming.
Q: What will my bill look like?
A: The charges for Bell Entertainment service will appear on your One Bill in the section called Entertainment services, where you will see a line item charge your Bell Entertainment package.
Q: If I have any support questions or technical problems, who should I call?
A: Our expert Bell Entertainment customer support team can be reached 1-866-247-5703. They will be able to answer your questions anytime Monday to Friday 9am to 9pm and on Saturdays from 9am to 5pm. For major technical issues outside these hours, a technician is on call for rapid response.
